Traffic and Customer Service Department
Comprehensive Service
The Traffic and Customer Service Department is the frontline department of our company, offering the latest and most convenient flight information with professional assistance to passengers before they board, ensuring flight safety, and striving to provide our passengers with a wonderful journey.
Main service items :
- Passenger check-in and boarding gate services
- Ticketing and passenger issue handling
- Boarding Gate Service
- Ramp operations coordination and supervision
- Baggage issue handling and lost and found
- Provide customer Carriers load control, weight and balance service.
