Taoyuan International Airport Services - Professional Excellence, World-Class Ground Handling Services

Sustainable Management

ESG is a crucial pillar for our sustainable development, driving economic, social, and environmental progress.

Environmental，We reduce our environmental footprint through initiatives in greenhouse gas inventory, energy management, paperless systems, and waste management, promoting conservation and emission reduction.

Social，We prioritize employee welfare and community engagement through social welfare activities, industry-academia cooperation, and staff training, creating a safe and competitive work environment.

Governance，We emphasize transparency and ethics through process optimization, AI translation services, and intelligent scheduling systems, maintaining sound corporate governance and compliance.

◆ Environmental

Environmental Initiatives (Ex: Environmental and Energy Policy Statement)

Greenhouse Gas Inventory

Energy Resource Management

Paperless and Electronic Leave System Implementation

◆ Social

Social Welfare Activities Participation (Ex: 45th Anniversary Charity Events)

Industry-Academia Cooperation (Ex: MOU Signing for Industry-Academia Cooperation)

Internal and External Employee Training

◆ Governance

Administrative Process Optimization (Ex: Electronic E-systems)

Passenger Service Optimization (Ex: AI Intelligent Translation System)

Operational Intelligence Optimization (Ex: Intelligent Scheduling System Planning)

ESG Results - Governance

Successfully Passed IATA ISAGO Recertification

ISAGO (IATA Safety Audit for Ground Operation) is the highest standard for aviation ground handling safety. In 2009, we formed a cross-departmental team for ISAGO certification, applying in 2010 and passing the audit in 2011. In 2012, we became the first ground handling company in Taiwan to achieve ISAGO certification. Recertifications were successfully completed in 2013, 2015, and 2017, with the latest conducted by Aviation Quality Services GmbH, affirming our commitment to the highest safety standards.

ESG Results - Environmental

Policy Formulation

We review our operations from an energy perspective, identifying opportunities and risks, and providing resources for continuous improvement through our Environmental and Energy Policy，

Environmental Management Committee

We established this committee to fulfill our CSR and adapt to climate change regulations

Committee Regular Meetings

Regular meetings focus on improving environmental management efficiency toward net-zero carbon emissions
Frequency: Twice yearly
Purpose: Track energy-saving strategies across departments

Reducing Greenhouse Gas Emissions

We replaced diesel tractors with electric ones for luggage transport, investing NT$128 million to purchase 80 electric luggage tractors, reducing emissions by 10.19%.

Green Procurement

We received top honors at the 2021 Taoyuan Green Life Shopping Festival, recognized as one of 11 companies with green procurement exceeding NT$100 million.

Energy Resource Management

Develop KPIs with baseline years for tracking progress

Set goals for resource reduction

Implement internal education and promotion

Earth Hour Participation

We support 'Earth Hour' by turning off non-essential lights, promoting climate change mitigation and resource conservation.

Greenhouse Gas Inventory

Maintain data and internal verification mechanisms for greenhouse gas activities

Receive inventory guidance from China Airlines, with external verification planned after 2024

Conduct annual inventory following ISO 14064-1:2018 regulations

ESG Results - Social

Happy Enterprise Award

Received 'Happy Enterprise Gold Award' for employee care initiatives

Selected among 2,000+ companies in the 2021 1111 Job Bank competition

Training Plan

We conduct regular internal training and engage external professionals to enhance service quality and job-specific skills.

Model Employee Recognition

We recognize outstanding employees to boost morale and create a positive benchmarking atmosphere.